Return Policy
Last updated: October 16, 2026
Digital Downloads
Digital Downloads: Digital products (3D model files) are delivered via download link immediately after purchase. Download links expire 14 days after purchase, with a limit of 5 downloads per purchase. It is the buyer’s responsibility to download and back up their files within this period. Once a file has been downloaded, all sales are final — no refunds once any file has been downloaded (downloading any single file type makes the purchase non-refundable). If the download link expires after 14 days without the file ever being downloaded, you may contact us to request a refund. Refunds will be issued minus a 20% processing fee (e.g., $0.99 on a $4.99 purchase), which covers non-recoverable transaction costs.
Made-to-Order Items
All of our products are 3D printed to order — each piece is made specifically for you after you purchase it. Because of this, all sales are final except as described below.
Defective or Damaged Items
If your item arrives damaged, broken, or significantly different from what was described, contact us within 14 days of delivery at shop@creat3dworld.com with:
- Your order number
- Photos of the issue
We will either send a replacement or issue a refund, at our discretion. Return shipping for defective items is on us.
What Does Not Qualify for Returns
- Minor color, texture, or finish variations normal to 3D printing
- Items damaged by improper installation or misuse
- Buyer’s remorse or change of mind on made-to-order items
Cancellations
If you need to cancel, contact us as soon as possible. Orders that have not yet been printed can be cancelled for a full refund. Once printing has started, the order cannot be cancelled.
Refund Timing
Approved refunds are issued to your original payment method within 5–10 business days.
Contact
Questions about returns? Email shop@creat3dworld.com with your order number.